Raley Service Level Agreement

InversionPoint LLC is providing consistent and responsible support to all our customers. We do our best to respond to your request within 1 business day.

Channels

You can request support via:

• Email help@raleyapps.com

• Our ServiceDesk portal at https://inversionpoint.atlassian.net/servicedesk/customer/portal/3

• By posting your question on answers.atlassian.net

Schedule

Business hours: 8am—9pm (GMT+2), Monday - Friday.

What's included into support?

• Answering questions about functionality of our products

• Investigating and resolving of issues related to our products

• Suggesting workarounds and configuration changes where applicable

• Collecting feedback and feature requests

What's not included into support?

• Training and phone-based support

• Scripting (programming)

• Resolving of issues not related to our products